Woof HelpTeam
4 answers about team in Woof grooming software, one question per page.
- How do staff clock in and out, and how do I fix a wrong clock-in?
Staff clock in and out of Woof on the shared front-desk screen with their username and 4-digit PIN, or from their own login without a PIN. The Clock In/Out report under Insights shows hours per person, overtime and lateness, and an admin can edit or fix any punch there.
- How do I change what my staff are allowed to do?
Every team member in Woof has one of four roles (Admin, Front Desk, Groomer / Trainer, Clock In / Out) set under Settings › User Accounts, and eight permissions can be granted or removed per person on top of their role. A hidden page is also a closed one.
- How do I set my staff's shifts?
Team › Shifts in Woof is the week grid of who works when: add shifts with the Open, Mid and Close quick picks, copy last week, and Publish & notify to email each person their week. It does not change booking availability; that is the groomer schedule.
- Why can my groomer only see some things?
That is Woof's Groomer / Trainer role working as designed: Today, their own column of the calendar as My Schedule, and the time clock. Give them Front Desk if they need to book for others or see clients, or grant a single permission for one more thing.