Woof HelpWoof help
78 short answers on running your grooming business with Woof. Search, or browse by topic.
Getting started 11
- How do I import my clients from a spreadsheet?
- How do I find a client or pet quickly?
- Why can't I log in?
- How do I add a groomer or staff member?
- How do I move from DaySmart Pet to Woof?
- How do I move from Gingr to Woof?
- How do I move from MoeGo to Woof?
- How do I see who is coming in today?
- What is the bell icon for?
- Where is everything in Woof?
- How do I set up Woof?
Bookings 10
- How do I book a walk-in?
- How do I book an appointment for a client?
- How do I check a pet in and out?
- How do I mark a no-show?
- How do I read the calendar?
- How do I rebook a client before they leave?
- How do I reschedule or cancel an appointment?
- How do I set up recurring appointments?
- How does the waitlist work?
- What do the appointment statuses mean?
Online booking 9
- How do I stop clients booking at the last minute or too far ahead?
- I switched to Woof. How do my clients book now?
- How do I invite a client to the portal?
- How do I add online booking to my website or social media?
- Can I require vaccines before a client books online?
- Can I review new clients before they book?
- How do I take a deposit when a client books online?
- How do I turn on online booking?
- What does my booking page look like to clients?
Clients & pets 10
- How do I add a new client?
- How do I add a pet to an existing client?
- How do I choose what information I collect about clients and pets?
- How do I edit a client's or a pet's details?
- How do I delete a pet?
- How do I add a photo or a document to a pet?
- How do I track pet vaccinations?
- What is on a client's profile page?
- What do I do when a pet passes away or leaves?
- How do I set up a waiver for clients to sign?
Payments 12
- How do I find and chase unpaid invoices?
- How do I close the day and count the cash drawer?
- How do I create a coupon code or give a discount?
- How do I create an invoice?
- How do I set a cancellation or no-show policy?
- How do I change the tax on my invoices?
- How does the loyalty program work?
- How do I refund or fix an invoice?
- How do I email or print a receipt?
- How do I take card payments in Woof?
- How do I take a payment on an invoice?
- Can I use my own card terminal or payment processor?
Services & pricing 6
- How do I book time off for a groomer, or close the store for a holiday?
- How do I add, rename or remove a service or add-on?
- How do I set a groomer's working hours?
- How do I set grooming prices by size and breed?
- Can Woof set up a starter list of grooming services and prices for me?
- How do I set my business hours?
Messaging & automations 9
- What messages does Woof send automatically?
- How do I get Google and Facebook reviews from clients automatically?
- How do I message a client, and where do their replies show up?
- Why didn't my client get their reminder text or email?
- Which emails and texts does Woof send to my clients?
- How do appointment reminders work?
- How do I send a report card after a groom?
- How do I email all my clients about a promotion?
- How do I send emails from my own email address?