Which emails and texts does Woof send to my clients?

If a client asks "why did I get this email?", this is the page that answers. Every row is a real send; nothing is listed that does not exist.

The groups

Online Booking

• Booking confirmation: when a client books online or you approve their request.
• New online booking alert: to you, for every online booking.
• Auto-accept grooming bookings: not a message, the approval setting, shown here because it decides which confirmation is sent.

Booking Lifecycle

• Appointment reminder: email and text before each visit, with the confirm link.
• Rebook reminder: when a pet is past its usual gap between visits.
• Report card, and Report card via SMS (send it by text instead of email; text charges apply).
• Review request: after check-out.
• Vaccine expiry alerts: before a required vaccine expires.
• Reschedule log and Cancellation log in pet notes: not messages, notes written on the pet.

Invoicing & Payments

• Invoice email: manual, sent when you click Email Invoice; includes the pay link.
• Payment confirmation: the receipt after any payment or refund.

System & Admin

• Schedule updates (staff): emails your team their shifts when you Publish & notify on the Shifts page.
• Welcome email: to new clients.

Using it

The switch on a row saves immediately. If a message can't be switched on for your store yet, the switch stays off and the message says why. Configure opens the same drawer as Grow › Automations for the rows that have wording, timing or extras to set. Search filters by keyword. Rows marked Manual fire only when a person clicks something; rows marked Always cannot be switched off because they are the receipt for an action the client took.

Channels

Each row shows Email, SMS or Both. Texts go to US and Canadian numbers and count against your plan's allowance; everything else is email. All of it is sent from your business name with replies to the address you verified (Send from your own email address).