What do I do when a pet passes away or leaves?

The one thing that must never happen is a grieving owner seeing their dog in a "book an appointment for..." list, or getting a birthday email for it. The status on the pet is what prevents that.

Steps

1. Open the client and the pet's tab, then Edit.
2. Change Status: - Deceased for a pet that has passed away. Woof confirms before saving. - Inactive for a pet that has left the family (rehomed, moved away). - Medical hold for a pet you are pausing but still expect back; it stays bookable and the hold is noted on the record.
3. Save Changes.

What changes

• The pet leaves the pet list and moves to Past pets at the bottom of the profile (Deceased shows there; Inactive is hidden from the client's portal entirely).
• It never appears in a booking picker, staff or client side, and gets no reminders, birthday wishes, rebook nudges or vaccination alerts.
• Every past appointment, invoice and report card still shows the pet; history is untouched.
• The client's portal shows a quiet Past pets section for a deceased pet, with the report cards and photos still there. No memorial styling, no language they did not choose.

A mistake

Reactivate on the Past pets row puts the pet back exactly as it was.

When the whole family leaves

Marking the client inactive sets their pets aside too, so a departed family stops receiving anything. Reactivating the client does not automatically bring the pets back; reactivate the ones you want.