How do I move from DaySmart Pet to Woof?

Welcome to Woof! Moving from DaySmart Pet is free, and there are two ways to do it. Either way, you can't get stuck: if anything doesn't look right, email us your files and we'll take it from there.

The easiest way: let us do it

Email your DaySmart Pet reports to support@woof.net, or send us a Google Drive or Dropbox link. You can also upload them from Clients › Import Customers & Pets with Request Assisted Import (up to 25 MB per file; choose DaySmart Pet as the source). We move your clients, pets, notes and future appointments, and we get started right away. When it's done, you're ready to book.

Step 1: Download your reports from DaySmart Pet

Do this before you cancel DaySmart Pet. Once an account is closed, DaySmart Pet sends data only as a one-time XML backup on request.

1. In DaySmart Pet, click More in the top navigation, then Reports.
2. Run each report below and click Export to download it as a CSV file: - New Client List: pick a date range that starts before your very first client. - All Pets: every pet with its owner's Client ID and name, breed and type. - Pet Vaccinations By Expiration Date: pick a wide range so every current record is in it.

DaySmart Pet's steps can change. Their help article "Report Details (Cloud)" is the authority (checked 2026-10-10).

Step 2: Import it yourself

1. Clients first. Go to Clients › Import Customers & Pets and upload the New Client List. A file of clients with no pets imports fine. On Validate, check the rows Woof will skip and why.
2. Then pets. Go to Import Pets and upload All Pets. Woof matches each pet to its owner by DaySmart Pet's Client ID, and if it has to match by name, it splits DaySmart Pet's single "Client Name" column into first and last name for you.
3. Vaccine dates. Send the vaccinations report to support@woof.net and we'll add the dates to your pets for you.

Importing the same file again is safe: clients are matched by their ID or email and pets by name, so nothing is duplicated.

If your store marks fields as required under Settings › Profile Fields (an address, say), rows missing them are skipped and listed. Fix the file, or just send it to us.

If anything doesn't look right

Phone numbers missing, rows skipped, or simply not sure? Email the files to support@woof.net and we'll finish the move for you. That's what we're here for.

After the move

A few things are yours to choose: your services, prices and lengths (prices are never imported), your online booking link, and your reminders. The setup checklist behind the paw print walks you through each one.